TERMS AND CONDITIONS
INTRODUCTION:
These Terms and Conditions (“Terms”) govern the relationship between you (“Client” or “you”) and Migrant Musings (“Company,” “we,” “us,” or “our”). By booking any travel service, tour, or experience with Migrant Musings, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Please review them carefully before making a booking.
COMPANY INFORMATION:
Migrant Musings &Co. is a sole proprietorship with a registered GST number. We offers a variety of travel experiences tailored to different preferences and styles. Our services include group tours, customized travel plans, and adventurous backpacking trips across India and international destinations. We strive to provide immersive and well-curated journeys, ensuring a seamless and memorable travel experience for our clients.
SCOPE OF SERVICES:
Our services include but are not limited to:
- Group Travel: Well-organized tours to various destinations, providing a hassle-free and enriching travel experience.
- Retreats: Specially curated trips combining mindful practices or other hobbies/interests along with travel.
- Customized Trips: Tailor-made itineraries designed to match individual or group preferences for a personalized journey.
- Backpacking and Biking Trips: Adventure-focused and budget-friendly trips for thrill-seekers and explorers.
- Special Women’s Trips (Ages 45-65 yrs): Curated travel experiences designed exclusively for women in this age group, offering comfort, safety, and meaningful cultural explorations.
BOOKING AND PAYMENT TERMS:
- Booking Confirmation: To confirm your booking with Migrant Musings, a specified deposit must be paid at the time of reservation. All price quotes are indicative and subject to change based on availability and prevailing rates at the time of final payment. Any modifications to your booking, including changes in accommodation, flights, or itinerary, will be communicated within 1 week (excluding weekends and public holidays) from the time such changes occur.
- Payment Policy: Payments must be made as per the payment schedule provided at the time of booking and in accordance with the Payment & Refund Policy as listed on this website. We accept payments via cards, bank transfers, UPI and secure online payment gateways. All transactions are to be completed in INR, with applicable exchange rates determined by the prevailing Rate of Exchange (ROE) on the final payment date.
Failure to Pay: Failure to make full payment by the specified due date may result in the cancellation of your booking or services at Migrant Musings’ sole discretion.
Government Compliance: In accordance with Indian government regulations, a 5% TCS (Tax Collected at Source) will be applicable on all international travel payments exceeding ₹7 lakhs in a financial year. Thus, the Client shall be responsible for paying this 5% TCS amount on the total trip/Tour package cost.
PRICING AND INCLUSIONS:
- Pricing Policy: All prices are based on current availability, prevailing market conditions, and applicable foreign exchange rates. The final cost of your booking will be confirmed at the time of reservation and may be subject to adjustments due to fluctuations in exchange rates, taxes, or supplier costs.
Inclusions and Exclusions: Your booking confirmation will specify the services included in your package, such as accommodation, transportation, guided tours, and meals (if applicable). Any services not explicitly mentioned in the confirmation will be considered exclusions and will need to be paid for separately.
CANCELLATIONS AND REFUNDS:
- Cancellation by Client: Cancellation charges will apply as per the policy provided at the time of booking. Refunds, if applicable, will be processed within 30 working days from the date of cancellation. Kindly, refer to the Payment & Refund Policy and the terms specified thereunder.
- Non-Refundable Charges: Please note that certain charges are non-refundable, including but not limited to, GST, service fees and any visa processing fees. In cases of visa rejection or other similar circumstances, the standard cancellation policy will still apply.
Responsibility for Travel Documents: Clients are responsible for ensuring that all their travel documents, including visas and travel insurance, are in order before the trip commences. We recommend reviewing the details carefully to avoid any errors or discrepancies. Any such issues must be addressed in a timely manner.
ITINERARY CHANGES:
- Modification by Migrant Musings: We reserve the right to modify itineraries, accommodations, or transportation arrangements due to unforeseen circumstances, such as weather conditions, political unrest, or other factors beyond our control. In the event of any changes, we will notify you promptly and make every effort to minimize the impact on your travel experience.
- Group Tours: Group tours are subject to a minimum number of 10 full-paying passengers. If this minimum is not met, or in the case of cancellations, we may offer alternative dates or tour options. For any changes to the land portions, refunds or credit notes will be provided, excluding any non-refundable expenses like visa fees or other administrative charges.
- On-Tour Changes: During the tour, unexpected circumstances like natural calamities or safety concerns may require changes to the itinerary. Migrant Musings will do its best to ensure minimal disruption to your experience and will take all necessary steps to prioritize your safety and enjoyment.
HEALTH AND SAFETY:
Health Requirements: Clients are responsible for ensuring they meet all health and vaccination requirements for their destination(s). If you have any pre-existing medical conditions, please inform Migrant Musings before booking so we can assess any necessary travel considerations.
Safety Guidelines: For your safety and the well-being of the group, all clients must follow the safety instructions provided during the trip. Failure to comply with these guidelines may result in removal from the tour without a refund.
Adventure Activities: Participation in adventure activities such as trekking, biking, water sports, skydiving and/or any other activity is entirely at the client’s own risk. Clients must ensure they are physically fit for such activities. Migrant Musings is not liable for any injuries, accidents, or loss of life arising from participation in adventure activities.
PASSPORTS, VISAS AND TRAVEL DOCUMENTS:
- Client Responsibility: It is the client’s sole responsibility to ensure they have valid travel documents, including passports, visas, and any required permits. Migrant Musings is not liable for any travel disruptions resulting from missing or invalid documentation.
- Visa Assistance: While Migrant Musings may guide clients through the visa application process, visa approval is solely at the discretion of the respective embassies or consulates. We do not guarantee visa approvals and are not responsible for any rejections or delays.
- Document Validity: Passports must be valid for at least six months beyond the return date of travel. For domestic travel, a government-issued photo ID is mandatory. Clients are advised to check document requirements well in advance to avoid last-minute issues.
AIRLINE GUIDELINES:
- Flight Delays and Cancellations: Migrant Musings is not responsible for any flight delays, cancellations, or schedule changes made by airlines. Clients must coordinate directly with the airline for any rescheduling, refunds, or alternative arrangements.
- Baggage: Any baggage delays, damage, or losses are the responsibility of the airline. Clients must report such issues directly to the airline’s customer service. Migrant Musings does not assume liability for baggage-related concerns.
- Additional Airline Charges: Any changes in airfare, government taxes, fuel surcharges, or airline-imposed fees before the final ticket issuance will be borne by the client, regardless of the original booking date.
- Flight Meals: Meal inclusions depend on the airline and the ticket type. Low-Cost Carriers (LCC) may not offer complimentary meals, snacks, or beverages. Clients should check with the airline in advance for meal options.
ACCOMMODATION GUIDELINES:
- Check-In/Check-Out Times: Standard check-in is at 3:00 PM, and check-out is at 11:00 AM, as per hotel policies. Early check-in or late check-out requests are subject to availability and may incur additional charges payable directly to the hotel.
- Room Allocation: Room sizes, facilities, and amenities vary depending on the destination and hotel category.
- Additional Hotel Charges: Any charges for city taxes, mini-bar usage, room service, laundry, or other personal expenses must be settled directly with the hotel at check-out.
- Hotel Changes: In rare cases, due to operational constraints, Migrant Musings may need to modify hotel accommodations. Clients will be informed promptly, and an alternative of equal or higher category will be provided whenever possible.
TRANSFERS AND SIGHTSEEING:
- Transfers: All transfers are arranged as per the itinerary and are not for personal use beyond the scheduled plans. Clients must be on time for pick-ups, as delays can impact the trip. Missed transfers due to late arrival will not be rescheduled or refunded.
- Sightseeing: Sightseeing tours depend on weather, local conditions, and operational feasibility. Migrant Musings may modify or cancel activities if needed. No refunds will be given for unused services due to personal delays or unavoidable circumstances.
- Self-Arranged Transfers: For certain customized trips, clients may need to arrange their own transport to meeting points. Migrant Musings will provide guidance if required.
LIMITATION OF LIABILITY:
- Third-Party Services: Migrant Musings acts as a facilitator between clients and service providers (hotels, airlines, transport, etc.). We are not responsible for any loss, injury, or damages caused by these third parties.
- Unforeseen Events: We are not liable for disruptions due to factors beyond our control, such as natural disasters, strikes, political unrest, pandemics, or any other unforeseen circumstances.
- Personal Belongings: Clients are responsible for their belongings. Migrant Musings is not liable for lost or stolen items, including passports, Aadhar cards, PAN cards, driving licenses, or luggage during the trip.
CONDUCT AND BEHAVIOUR:
- Respectful Conduct: Clients are expected to respect fellow travelers, local cultures, and laws. Any form of misconduct, including disruptive or inappropriate behavior, may lead to termination of services without a refund.
- Responsibility for Damages: Clients are fully responsible for any damages or losses they cause during the trip, including to accommodation, transport, or other facilities. Any additional costs incurred must be paid directly.
PRIVACY AND DATA PROTECTION:
- Data Collection: Migrant Musings & Co. collects personal information to facilitate travel services. All data is handled securely and in accordance with privacy policy including the Indian Information Technology Act, 2000.
- Data Sharing: Client information may be shared with third-party service providers (such as airlines, hotels, and transport companies) only as necessary to fulfill travel arrangements.
GOVERNING LAW AND JURISDICTION:
- Legal Compliance: These Terms are governed by the laws of India, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000.
- Complaints Procedure: If you have any complaints, please contact us immediately. We will attempt to resolve your complaint as quickly as possible.
- Dispute Resolution: Any disputes arising out of these Terms shall be resolved through mediation or arbitration as per Indian law.
- Jurisdiction: Any disputes arising from these Terms or related to Migrant Musings’s services shall be subject to the exclusive jurisdiction of the courts or similar institutions in Delhi, India.
AMENDMENTS TO TERMS:
- Right to Amend: Migrant Musings & Co. reserves the right to change these Terms whenever necessary. Updates will be posted on our website, and continued use of our services means you accept the updated Terms.
ACCEPTANCE OF TERMS:
- By booking a tour with Migrant Musings, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms constitute the entire agreement between you and Migrant Musings regarding your use of our services.
CONTACT INFORMATION:
- For any inquiries or issues, please contact our customer service team at migrantmusingsandco@gmail.com or +91 8800703428.
MISCELLANEOUS:
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Entire Agreement: These Terms constitute the entire agreement between you and us regarding your use of our services.